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Slow Content Download
Overview
Content taking too long to appear on screen?
Causes:
• Large video files
• Slow internet on the player device
• Many slides with high-resolution images
Fixes:
• Optimize media: Compress images, reduce video bitrate
• Use Ethernet instead of Wi-Fi for the TV
• Reduce playlist size (fewer slides per playlist)
• Check internet speed: Run a speed test on the TV
• Move Wi-Fi router closer to the device
Ideal: 10+ Mbps download speed on the player device.